Shipping & Returns

Standard and Expedited Delivery

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

Do you ship internationally?

Yes, we offer worldwide shipping!

How long does it take before my order gets shipped?

We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

Please contact our customer service team if there is any question concerning the time to dispatch.

After the goods are dispatched, how long does for standard shipping to deliver the package?

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,

For Asian Countries & Regions Orders:
3-7 business days

For non-US orders:
7-10 business days

Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Ok, what about the delivery time of express shipping?

For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped.

How can I track my orders?

You will receive an email or SMS from our customer service team once your order is placed. Tracking number will be provided once your order is ready to go.

Will my package be delivered to my house or to the post office for me to pick it up?

Your MOGO LAB will arrive at your provided shipping address. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare. You may check with your local post office for further information.

Returns & Exchange

  • During the COVID-19 crisis, MOGO LAB product purchased on the website can only be returned if the product has been damaged during shipment. To request a Return Shipment Notice (RSN), forward your order confirmation e-mail to within 7 days of when the product was delivered. Returns without an RSN will not be accepted.
  • MOGO LAB will provide shipment instructions based on location. Product should be packed in the original packaging, if available, or in a shipping container appropriate for the size, weight, and condition of the product. Each return will be reviewed on a case-by-case basis, and Prefense reserves the right to provide disposition that is appropriate for the return request.
  • Returns for MOGO LAB products purchased online are not eligible for return to any local retailer.
  • Once a return has been authorised, the customer will receive a credit or refund for the product and any agreed-upon costs associated.
  • Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

    Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
  • Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.

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